Digital contents and online information play a prominent role in the development of modern societies. Digital information creates a growing interest in citizens and also in the various stakeholders related to the life cycle of digital information assets.
Knowledge management is a meticulous approach toward the optimization of a firm's knowledge economy. It involves several elements like human resources practices, technology, culture and organizational structures. Several knowledge management models propose that knowledge management framework should include knowledge management enablers and processes.
Key Pillars of Knowledge Management in any organizations are:
Knowledge Creation Process – is a dynamic, multidimensional and complex process. It is the ability of an organization to formulate, and circulate knowledge in their services, products, and systems. Effective, consistent creation and application of knowledge in an organization is crucial to the success of such organization.
Knowledge Capture Process – is the process involving the creation of new content and replacement of existing ones. It is necessary for organizations to capture both explicit and implicit knowledge. For intra-organization exploration, active or passive means can be used to capture knowledge (i.e., personnel knowledge and experiences, trial and error practices and/or learning by doing). Furthermore, traditional methods and new technologies (i.e., video conferences, voice recognition tools and data mining) are some of the tools required to capture knowledge.
Knowledge Organization Process – is associated with knowledge sharing process and also indicates knowledge structure, listing and modeling. There are three stages involved in knowledge organization process namely: selection and evaluation, organization and “weeding” or re-selection.
Knowledge Storage Process – the creation of new knowledge is not sufficient, having mechanism to store and retrieve the knowledge when needed is more important. This gave rise to organization memory concept, which simply means the existence of knowledge in various structures and formats (i.e., electronic databases, written documentations, individual and team tacit knowledge. Organizational memory comprises of personal memory (an individual's actions, experiences and observation) as well as information archives (inside and outside of the organization), shared knowledge and interactions, ecology (physical work setting) and organizational culture, transformations, structure (formal organizational roles)
Knowledge Dissemination Process – also known as knowledge sharing is defined as the process of transferring knowledge between individuals, groups or organizations using variety of means or communication channels. Knowledge sharing to knowledge flow. Knowledge sharing is a set of behaviors that involve the exchange of information or assistance to other.
Knowledge Application Process – the essential point in knowledge management is ensuring that the knowledge is applied productively to profit the organization (Probst et al., 2000). Knowledge application includes applying knowledge action, problem solving and for decision-making protection which can ultimately result in knowledge creation.
Knowledge Hub on DSpace - is a Collaborative Knowledge Management System built on DSpace open source along with hand holding from team of experts help not only in smooth implementation but also developing best practices for embracing Knowledge Hub in organizations.
Here is an overview of Knowledge Hub on DSpace showing how it helps organizations in creating a collaborative Knowledge Management System